Paddle Merchant of Record & Returns

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles all customer service inquiries, billing, taxes, and refunds. Contact: geeklandworld.official@gmail.com | Buyer Portal: paddle.net

Refund & Cancellation Policy

Effective Date: October 2026 · Paddle Merchant of Record Verified

01 1. Nature of Digital Goods (GeekPoints)

GeekPoints (GP) are internal virtual digital points designed for in-platform engagement, author tipping, Creator Workshop unlocks, and competitive 1v1 debate challenges. GeekPoints are delivered immediately to your account wallet upon payment confirmation.

GeekPoints are non-monetary digital points, do not represent currency or financial securities, and possess no monetary value outside the GeekLand ecosystem.

02 2. Statutory Right of Withdrawal & Waiver

Under EU, UK, and international consumer protection laws governing virtual digital goods, by initiating a purchase of GeekPoints and requesting immediate performance (instant delivery to your digital wallet), you acknowledge and explicitly agree that:

03 3. Refund Eligibility Criteria

A refund will strictly and exclusively be granted if BOTH of the following conditions are met:

Condition A (Technical Failure): A verified technical issue occurred, such as failure to credit purchased points to your account wallet within 1 hour of payment confirmation, or an accidental duplicate charge confirmed by Paddle payment records.

Condition B (Unspent Balance): NONE of the purchased GeekPoints have been spent, circulated, or consumed within the platform. If any points from the order have been used for ranked debate duels (/duel), profile customization (titles, frames, skins), author tips, or Creator Workshop unlocks, the order is considered fully consumed and strictly non-refundable.

04 4. How to Request a Refund

If your purchase qualifies for a refund under Section 3 above, submit your request within 14 days of purchase:

Valid refund requests are investigated and processed within 2–5 business days. Once approved, funds are returned by Paddle directly to the original payment method.